From HCM to ROI: How Process Mining Unlocks the Value of Your HR Processes
You’ve invested in Success Factors or a Workday Human Capital Management (HCM) solution to modernise HR, streamline operations and empower your people. Your business transformation for managing people, payroll and performance is complete. The dashboards are live. The data looks good. Your teams are trained, and processes are running in the cloud.
But after six months, maybe a year, a familiar question arises:
💭 “Is Workday / SuccessFactors really delivering the business value we expected?”
Many organisations stop at go-live, assuming success equals system stability and user adoption. But real success comes from knowing how well your processes perform after implementation.That’s where Process Mining comes in, turning operational data into measurable process insights. In turn, driving operational excellence.
The real value emerges when you use these insights to drive measurable change.
For instance:
If your “time-to-hire” is 25% longer than expected, you can see exactly which approval steps slow things down.
If payroll errors are trending up, you can pinpoint whether it’s due to late data entry or handoffs between teams.
Tools such as SAP Signavio and Celonis are designed to help organisations achieve operational excellence, strengthen governance and continuously improve their ways of working. They help to mine process data by analysing how HR processes like recruitment, onboarding, and payroll actually perform day to day by integrating these tools to capture real-time process performance. Further, they can be used to conduct regular analysis offline through an extract, transform and load process, uncovering process non-conformance and inefficiencies that might otherwise stay hidden.
This allows your organisation to measure, monitor, and continually improve the performance of your HCM solution not just at implementation, but throughout the system’s lifecycle.
You’ll be able to demonstrate tangible ROI:
Shorter cycle times
Improved compliance
Reduced manual effort
Greater employee satisfaction
That’s the difference between implementing a system and realising true transformation.
Fletcher Systems can bridge the gap between implementation and transformation.
Do not hesitate to get in touch today!